LinMailPro Troubleshooting

We are sorry you are having problems using LinMailPro to automate your workflow. Here are some things to try for common issues.

As always, if a problem persists, call Laurie on Skype laurie.tubb55 .

Before anything else make sure you are logged into the Chrome (Google Services) Account with which you purchased LinMailPro. Here’s how.

You can check by clicking your name at the top right of the Chrome window.

Common Problems

Check that you are using the latest LinMailPro Version

Check that there are no conflicts with other extensions

No Valid License message on LinMailPro Dashboard

I only have LinMail menu items for “Associate” and “Help”

Can’t see LinMailPro check boxes

I can’t see my tags on the Dashboard, or I see a JSON error in the Errors pane

LinMailPro keeps hanging and I have to start the queue again

“LinkedIn unable to load the necessary data. Please try again” message

My .lmq file loads, but the profile pages don’t load in the sender window

I want to cancel, but I can’t figure out how

Check that you are using the latest LinMailPro Version

LinMailPro releases many versions of the product, not only for enhancements, but also as we react to changes made by LinkedIn. We put these out very soon after LinkedIn makes a change so follow along with this video to make sure you have the most recent version.

This is a very common fix.

Check that there are no conflicts with other extensions.

There are subtle ways Chrome extensions can interact and interfere with one another. Obviously LinMail cannot be tested against every possible combination of extensions. This is generally ok, as usually there is no interference. Occasionally, though, there is a conflict that prevents correct operation. Follow these steps to rule it out:

  • Right-click on the LinMail airplane logo and select Manage Extensions.
  • Uncheck the Enable checkbox for every extension, even LinMail, and ones you don’t think could possily be interfering.
  • Check Enable back on for LinMail, and see if your problem persists.
  • If the problem has gone away:
    1. Check other extensions back on, one by one (or few by few if you have too many) and check that LinMail continues to work.
    2. In this way you can narrow down the conflict.
  • If it hasn’t gone away, follow other troubleshooting tips or contact us for personal support.

This is a very common fix.

No Valid License message on LinMailPro Dashboard

  1. Check that you are using the latest version of Chrome by following these steps:

    • Click the three vertical dots underneath your name in the top right corner of the Chrome window.
    • Select Settings.
    • Click About on the left side of the screen.
    • The page that opens will show you what version of Chrome you are running, if there are updates, and offer to update you if necessary.
    • If you’ve updated click the Relaunch button to start using the latest version.

  2. Check that the name in the top right corner of Chrome (next to the tabs) matches the account.

  3. Click the Recheck button on the LinMailPro Dashboard, and reload it.

  4. If LinMail still says you have no valid license click here to go to the LinMailPro page on the Chrome Webstore. If it offers to let you buy, then you are using a different Chrome/Google Services account than the one you used to buy LinMailPro. It is recommended that you always buy with the main, default account for your Chrome installation, that is, the you are in when you first start Chrome.

    From here, you can try a few things (in increasing order of complexity):

    • Restart Chrome, and try LinMailPro before opening anything else.
    • Open the Chrome Extenions manager, disable, and then reenable LinMailPro.
    • Go to Chrome > Settings (Preferences on Mac) click Disconnect your Google Account and then reconnect yourself again by clicking the name in the upper right and choosing Add Person.
    • Create a new windows user for testing and only tell Chrome under that user about the account you bought LinMailPro with.
    • Get in touch with us to get a refund, and repurchase with your primary Chrome/Google Services account or contact us on Skype and we’ll help you sort it out.

I only have LinMail menu items for “Associate” and “Help”

or, I get a message to Associate on the Dashboard

  1. If you’ve been using LinMailPro and this suddenly happened, it is probably because you changed your LinkedIn name. If that’s the case, get in touch and we will give you a reset code so you can change it on the options page without a problem.

  2. If you have not purchased a multi-association license, you may only use one LinkedIn user name with LinMailPro.

  3. You can see a walkthrough of the following here.

  4. Right-click the LinMailPro airplane logo and select Options.

  5. Wait a second for LinMailPro to determine your LinkedIn user name.

    • If it doesn’t after a few seconds. Make sure you are logged in to LinkedIn and load the LinkedIn home page.
    • Reload the LinMailPro options page, which should now know your LinkedIn login name.
    • If you have a button that says Associate and text that says ‘(unused)’ next to it, click it.
    • If that user name is different than the one you are logged in to LinkedIn as, you should either buy a multi-association license, or get in touch so we can figure out the best course of action together.
  6. Go to the LinkedIn connections page and check that the LinMail menu appears in the black navigation bar and has Dashboard and Add to Queue beneath it.

  7. You should be good to go. Hopefully, you will now watch the training videos.

Can’t see LinMailPro check boxes

Make sure you have the correct LinMailPro mode set: blue logo for Messaging, red logo for Connect Requests, and green logo for Visits. LinMailPro will provide checkboxes whenever you navigate to a LinkedIn page that is relevent for the current mode. For example, if you are on a LinkedIn search page with only 1st connections and the LinMailpro logo is red (you are in Connect Requests mode) then no checkboxes will appear.

I can’t see my tags on the Dashboard, or I see a JSON error in the Errors pane

For some customers, LinkedIn has changed the way tags are provided, and the standard way doesn’t work anymore

To workaround this, simply open the Profile of any 1st Connection, then reopen the Dashboard. You’ll only need to do this once per Chrome session.

LinMailPro keeps hanging and I have to start the queue again

This can be one of a few things.

  1. Internet connection problems. If a LinkedIn page fails to load, LinMailPro cannot proceed. Although LinMailPro works unintrusively in the background, it is still working, and needs some resources.

  2. Similarly, if LinkedIn is having problems, and returning error pages or not returning pages at all, LinMailPro cannot work. This happens more frequently than anyone would like, but there’s nothing to be done about it.

  3. Another app or extension’s activity is conflicting with LinMailPro. Usually the offending program is one that also automates LinkedIn activity, but may not be.

“LinkedIn unable to load the necessary data. Please try again” message

Don’t worry, this is a valid message from LinkedIn saying it has a problem! We sometimes get this message too.

Reload the LinkedIn page and press the Go button (plane logo) on the LMP dashboard to resume. Note: You probably did not send the message that LinkedIn said could not be processed. You should check the messaging page to see if it’s been sent.

My .lmq file loads, but the profile pages don’t load in the sender window

The .lmq file contains the links that come from the page where you added the LinkedIn members to the queue. LinkedIn decorates these links with various redirects and pieces of data it uses for tracking and analytics. It frequently changes the way these links are interpreted, so an lmq file will not last forever; that is the links will eventually stop working. Whether that happens the day after you save the file or a year later is a matter of luck. That said, links from your contact list, will generally hold up better than those from searches.

This is a LinkedIn ‘feature’. If you do not include a protocol (http or https) in a link, LinkedIn automatically sets it to https. If the link’s webserver does not support https the link will fail. Explicitly include a protocol in all your links, and you will avoid this problem. E.g., send http://mysite.com/index.html and not mysite.com/index.html.

Additionally, at the time of writing (December 2015) LinkedIn has a bug that is preventing it from turning any URL into a link for certain users, including several LinMailPro customers. They have said they are working on it and it will be fixed soon.

I want to cancel, but I can’t figure out how

We’re sorry to see you go, but you’re right Google doesn’t make it easy to cancel things. Just click here, though, then on Bills and Accounts, then LinMailPro, then Cancel, and you should be all set.